These are our terms and conditions for the use of our website www.otrsheff.com and the purchase of products through the website.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that OTR Events Sheffield may at any time make changes to or remove part of this website without any liability to customers for such changes. OTR Events Sheffield reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed.
When you as a customer place an order via this website, you warrant by placing the order that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Acceptance of an order
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
OTR Events Sheffield requires the full payment for orders (cleared through the Company's Bank account) before commencing production.
Cancelling an order
Garments and transfer orders are NOT subject to cancellation.
Event ticket orders are NOT subject to cancellation.
Delivery
You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). OTR Events Sheffield assumes no responsibility for damages during transport or damages caused from any delays beyond its control.
At present merchandise is only available for collection at the next event, the event will be detailed during the checkout process.
Event tickets can be redeemed by showing your email receipt on the door at the event, in order to gain entry.
Unable to collect at the event?
If you are unable to collect your order from the event please contact us.
We can arrange shipping of items after the event, alternatively the item can be collected at the next event.
Shipping of merchandise orders after the event will be subject to an additional delivery fee.
There are no deliveries at weekends or on public holidays. We are not able to deliver to PO BOX addresses.
If you have arranged for your order to be shipped we will notify you by e-mail when your order is dispatched.
Returns Policy - Merchandise
All garments and transfers are quality checked by our supplier before they are packaged and sent to us.
We encourage all customers to check their order is correct upon collection at the event, and raise any issues at this time.
Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us.
As we provide personalised goods, we cannot accept returns unless we have made a mistake or the garments are faulty. Garments MUST NOT have been worn or this will invalidate your claim. Claims must be made at the collection point and in writing. Photographs of the defect will need to be sent via email. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".
If you believe there is a problem with your order please contact us to discuss.
No products may be returned to OTR Events Sheffield without the prior written consent of OTR Events Sheffield and are subject to a return charge.
Returns Policy - Tickets
All ticket sales are non-refundable, except if we cancel, move or reschedule the event. We will tell you how to get a refund. You’re not entitled to a refund if you change your mind about going or realise you can’t go anymore.
Where ticket refunds are issued the refund amount will be the price paid minus the 2.5% processing fee we have to pay e.g. for a refund of a £20 ticket the refund amount would be £19.50.
Force Majeure
The Company shall have no liability to the Buyer under the Contract if it is prevented from, or delayed in performing, its obligations under the Contract or from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes (whether involving the workforce of the Company or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of contractors or subcontractors.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Intellectual Property
© 2024 OTR Events Sheffield. All rights reserved. This design may not be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the copyright owner.